Guarantees
30-day Money Back
If for any reason you are not satisfied with our service,
we are happy to refund your payment without any strings
attached. We will ask you how we can improve in the
future and certainly if there is any opportunity for
us to regain your trust and earn back your business.
To request a refund, please visit our
Support
area and create a ticket.
99.9% Uptime Guarantee
Our network uptime guarantee is simple and easily credited
by contacting us via our
Support
area within 7 days of the outage. Each request is
verified and credited according to the table below and
our
Terms of Service:
Uptime % |
Credit Issued |
99.91% - 100% |
No Credit |
99.5% - 99.9% |
25% of your monthly bill |
99.0% - 99.5% |
50% of your monthly bill |
Less than 99.0% |
100% of your monthly bill |
Credits can only be used towards account fees.