Guarantees

30-day Money Back

If for any reason you are not satisfied with our service, we are happy to refund your payment without any strings attached. We will ask you how we can improve in the future and certainly if there is any opportunity for us to regain your trust and earn back your business. To request a refund, please visit our Support area and create a ticket.

99.9% Uptime Guarantee

Our network uptime guarantee is simple and easily credited by contacting us via our Support area within 7 days of the outage. Each request is verified and credited according to the table below and our Terms of Service:

Uptime %	Credit Issued
99.91% - 100%	No Credit
99.5% - 99.9%	25% of your monthly bill
99.0% - 99.5%	50% of your monthly bill
Less than 99.0%	100% of your monthly bill

Credits can only be used towards account fees.